FOR AN ONLINE
About The Project
Pure Moderation works as a vendor with a service provider that offers moderation services. We provide an in-house moderation team to help them with their business processes. One of their clients provides a platform for freelancers to post their services online for individuals and businesses to hire them for short-term or long-term jobs. These freelancers offer anything from translation services to voice-acting to graphic design expertise.
Our Service Provider’s Needs
The client that our service provider works with needs all of the user-generated content to be reviewed to ensure that their freelancers follow their terms of service. Freelancers on this platform have pages that include profile pictures, provide an outline their services (including portfolios of their work), and have reviews of their previous jobs. All of this content needs to be reviewed to ensure that there are no TOS violations.
How We Helped
The main business model of this company relies on a clean and efficient interaction between users of their platform. Pure Moderation is charged with ensuring that the user-generated-content on their platform follows their guidelines.
The value this client derived from our service was:
24-hour moderation of content with a turnaround time of 5-minutes or less
a dedicated team of admins who moderated all of the content on their platform
a reduction of fake profiles on their network
pre-moderation of nudity, hate speech, spam, violence, and racism
removal of adverts or watermarks from competing services
rejection of fake promotions outside of the platform
costs devoted to the removal of profiles and other content reported by users
labeling of content that was placed on their platform
The basis of this business is the content posted on their platform by other users. We ensure that the foundation of their business model fits within their vision of a clean C-to-C marketplace.
Since 2014, we have worked as a vendor on this project to ensure that all of the content posted fits within their criteria. As this is a global marketplace with freelancers from different parts of the world, we actively moderate content 24-hours a day within 5 minutes or less.